30020 Responsible Gaming — Play Smart, Play Safe
At 30020, we believe online entertainment should always stay fun and in control. This page provides guidance, self-control tools, and important information to help you play in a healthy and responsible way.
30020's Commitment to Responsible Gaming
The 30020 platform is designed as an enjoyable online entertainment space — not as a way to make money or solve financial problems. We are committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia.
We understand that some users may find it difficult to manage their playing habits. That's why 30020 offers a range of tools and guidance to help you stay in control of your gaming experience. Remember, online gaming should be an enjoyable form of entertainment — and always played within reasonable limits.
Before you start playing, we encourage you to set clear time and budget limits, and to understand that every game involves an element of chance — there are no guaranteed wins.
Recognise the Signs of At-Risk Behaviour
It's important to recognise the early warning signs that your gaming habits may be becoming a problem. Please honestly consider whether any of the following apply to you:
- You feel the need to play longer or more frequently than before to get the same level of enjoyment.
- You try to chase back losses by continuing to play even when you are under stress.
- You hide your gaming habits from family members or close friends.
- You use money set aside for basic necessities such as food, rent, or bills to fund your gaming.
- You feel restless, irritable, or uncomfortable when you try to stop or cut back on your playing time.
- You borrow money or sell assets to fund your gaming.
If you recognise two or more of the situations above in yourself, we encourage you to take immediate self-control steps and, if necessary, seek professional help.
How to Set Effective Time and Budget Limits
Decide how long you want to play before starting a session. Set a timer or reminder on your phone, and when the time is up, stop playing — regardless of whether you're winning or losing. Avoid back-to-back sessions that exceed two hours.
Decide on an amount in MYR (RM) that you are fully prepared to lose before you start playing. Treat it as the cost of entertainment, not an investment. Never set your budget from emergency savings, monthly bills, or family essentials.
Limit gaming to specific days or times only. Avoid playing late at night, when you are tired, emotionally stressed, or after consuming alcohol. Decisions made under such conditions often lead to regret.
Take a break of at least 15 minutes for every hour of play. If you find it hard to stop even after reaching your set limit, that is a warning sign that deserves serious attention. Taking a break is not a defeat — it is a sign of good self-control.
Available Self-Control Tools
30020 offers several self-control options to help users better manage their gaming experience:
Deposit Limits
You can request daily, weekly, or monthly deposit limits on your account. This helps ensure the amount you load into your account stays within your set budget. Contact our support team at [email protected] to apply.
Temporary Break Period
If you need a break from gaming for a set period — whether a few days or a few weeks — you can request a temporary suspension of your account. During this time, you will not be able to access or use your account for any gaming activity.
Self-Exclusion
For users who need a longer break or wish to stop playing entirely for the time being, our self-exclusion feature allows your account to be closed for an extended period. To arrange this, please reach out to the 30020 support team directly via email.
Minor Protection
The 30020 platform is is strictly prohibited for individuals under the age of 18. We take the protection of minors very seriously and have the following measures in place to ensure compliance:
- The registration process requires date-of-birth verification, and we reserve the right to request identity documents at any time.
- Any account suspected of being owned or used by a minor will be closed immediately and without notice.
- Parents and guardians are encouraged to use parental control software on devices shared with children.
If you suspect that someone under the age of 18 is using the 30020 platform, please report it to us at [email protected] immediately so that appropriate action can be taken.
Life Balance & Professional Support
Online gaming is just one of many forms of entertainment available to you. It's important to maintain a healthy balance between gaming and other areas of your life — including family relationships, work, social activities, and your physical and mental wellbeing.
Keep the following principles in mind to maintain a healthy balance:
- Play for fun, not to escape problems or stress.
- Don't let gaming interfere with your sleep, meals, or relationships with loved ones.
- If you feel that gaming is starting to control your life rather than the other way around, it's time to talk to someone you trust.
If you or someone you know needs help with a gambling problem, there are professional organisations and counselling services available in Malaysia. We encourage you to seek support from a qualified mental health professional without shame or fear.
The 30020 support team is also on hand to direct you to the right resources. Reach us at [email protected] or visit the FAQ for more information.
Still Have Questions About Responsible Gaming?
Visit our FAQ section for detailed answers, or contact the 30020 support team directly. If you're ready to play responsibly, register or log in to your account today.