30020 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document clearly explains how the 30020 platform collects, stores, uses, and protects the personal information of users in Malaysia.
Last updated: 2026. This policy applies to all registered users and visitors of the 30020 platform.
1. Information We Collect
When you register or use the 30020 platform, we collect various types of information to ensure our services run smoothly and securely. Below are the categories of information we collect:
Account Information
Includes your username, email address, encrypted password, date of birth, and phone number provided during registration. This information is required to verify your identity and enable access to your account.
Payment Information
We record details of deposit and withdrawal transactions made in MYR, including the payment method used (TNG eWallet, Maybank2u, CIMB Clicks, etc.), transaction amount, and date. We do not store your full credit card details or digital wallet passwords.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise how the platform displays on your device.
Usage Data
We record usage activity such as pages visited, games played, session duration, and actions taken within the platform. This data helps us understand how users interact with 30020 and continuously improve the user experience.
2. How We Use Your Information
Information collected by 30020 is used solely for the following purposes:
- Account management: To securely create, verify, and manage your user account.
- Transaction processing: To process deposits and withdrawals in MYR and ensure every transaction is accurately recorded.
- Platform security: To detect and prevent fraudulent activity, account misuse, or other security threats.
- Service improvements: To analyse usage patterns and improve the interface and performance of the 30020 platform.
- Service communications: To send you important notifications regarding your account, transactions or policy updates via email.
- Legal compliance: To comply with applicable laws and regulations in Malaysia when required by authorised authorities.
30020 does not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Usage Tracking
The 30020 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Session cookies: Used to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and interface settings so you don't have to reconfigure them each time you visit the platform.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with 30020 and identify areas for improvement.
You can manage and delete cookies through your browser settings. However, disabling cookies may affect certain features on the 30020 platform.
4. Data Storage & Security
We take our responsibility to protect your personal information seriously. All data collected by 30020 is stored on secure servers with comprehensive technical safeguards in place:
- SSL encryption for all communications between your device and our servers.
- User passwords are stored in an encrypted hash format that cannot be decrypted.
- Strict access controls ensure that only authorised personnel can access user data.
- Continuous monitoring for security threats and suspicious activity.
Your information is retained for as long as necessary to provide our services and meet applicable legal requirements. Once an account is closed and the minimum retention period has lapsed, your data will be securely deleted or anonymised.
5. Information Sharing & User Rights
Third-Party Sharing
30020 does not sell, rent or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment providers: Transaction information that must be shared with local payment service providers (such as payment gateways) to process deposits and withdrawals in MYR.
- Legal requirements: Where required by Malaysian law or a valid court order, we may be obligated to disclose certain information to the relevant authorities.
- Technical service providers: Third parties who assist us in operating the platform (such as cloud computing services) are bound by strict confidentiality agreements.
Your Rights as a User
As a 30020 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to rectification: You have the right to request corrections to any inaccurate or incomplete information in your account.
- Right to erasure: Under certain circumstances, you may request that we delete your personal information, subject to applicable legal requirements.
- Right to object: You may object to the processing of your data for specific purposes by contacting our support team.
6. Policy Changes & How to Contact Us
Changes to Privacy Policy
30020 reserves the right to update or modify this Privacy Policy at any time. Any changes take effect immediately upon publication on this page. We encourage you to review this page periodically to stay informed about how we handle your information. Continued use of the 30020 platform after any policy changes constitutes your acceptance of the updated policy.
How to Reach Our Team
If you have any questions, concerns or requests regarding this Privacy Policy, or wish to exercise your rights as stated above, please contact the 30020 support team via:
Email: [email protected]
You can also browse the FAQ us for answers to general questions about privacy and account management. Our team will endeavour to respond to your enquiry within a reasonable timeframe.
Questions About Your Privacy?
Contact the 30020 support team or check the FAQ section for more information on how we protect your data. You can also register or log in to manage your account settings directly.